How to Return an Item?

Here we provide a few tips for a straightforward return of goods. Your statutory rights, in particular your right of withdrawal, remain unaffected.

Returns sent to us within Germany (*) are free of charge, provided the value of the item being returned (the individual item value applies, not the total order value!) exceeds 75.00 EUR, the item is undamaged and unused, you register the return with us no later than 14 days after receiving the goods (in the case of partial deliveries, 14 days after receiving the last delivery) via phone or email and then send the item back to us no later than 14 days after registering the return (the date of dispatch applies!).

We will take care of everything else promptly upon receipt of your return request and send you a prepaid shipping label (*) for the return.

However, we reserve the right to exclude free returns prior to placing an order, for example in cases of frequent returns.

Item defective or does not match your order, or you would like to return an item for repair?

Should an item arrive damaged, the delivery not match your order, or if you would like to return an item for repair, we will of course assist you quickly.

Not happy with the item, it does not meet your expectations, or you would like to exchange it?

You have the option to return the complete item to us within 14 days of receipt.

To return items, you may use the withdrawal form already included with your order confirmation, though this is not required or contact us by phone or email and send the package to the address provided. 

Below are a few notes on processing your return. Your statutory rights, in particular your right of withdrawal, remain unaffected:

a) If you contact us by phone or email about a return, please always provide the following information:

• Your customer number
• Invoice number
• Item(s)
• Reason for return

We will process your return request promptly and send you a return shipping label containing all the necessary details for a straightforward return.

b) Please pack the item in its original packaging wherever possible and use an outer box for shipping.

c) Please enclose the invoice and the return shipping label with your return and also include your bank details so that we can refund you quickly and without delay. In the case of a replacement delivery or if you are not returning all items from the order, you will of course also receive a new invoice.

d) All you need to do then is hand the package to your postal carrier or drop it off at your local post office.

* Applies to returns within Germany! This also includes returns from international customers who have the option of sending the package back to us from a German address or a German post office / DHL branch, as well as of course in legitimate warranty and complaint cases!